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Unit for Pre-hospital Emergency Care (UPEC)

PAO Engagement Sessions

Ministry of Health (MOH) and Unit for Pre-hospital Emergency Care (UPEC) have conducted multiple engagement sessions with Private Ambulance Operators (PAOs) to share the Healthcare Services Act (HCSA) ambulance regulatory framework and gather feedback during its implementation.

Last updated 6 February 2026
An image of engagement with PAO in a lecture theatre

To facilitate the implementation of the Healthcare Services Act (HCSA) and the introduction of regulations for Emergency Ambulance Services (EAS) and Medical Transport Services (MTS) under the HCSA, the Ministry of Health (MOH) and the Unit for Pre-hospital Emergency Care (UPEC) have held multiple engagement sessions with Private Ambulance Operators (PAOs). These sessions aimed to share the ambulance regulatory framework under the HCSA and gather feedback from the PAOs.

Resources from the various PAO engagement sessions conducted over the years can be found below.